Also, we’ve been delighted by the breadth of reaction to the Alliance’s creation and development, including from other professional sectors, such as accountancy and legal services.
We’re now exploring how the Alliance can reach out to consumers to promote our profession, improve financial awareness and engagement to seek financial information, guidance and advice.
We’ll update you on progress in future months. In the meantime, we would like to draw your attention to these recent developments:
Consumer Duty Champions’ Forum – Chair and first event
We recently announced Michael Lawrence, Principal Consultant at Bovill, as the chair of the Consumer Duty Champions’ Forum. He brings 16 years’ experience working at the FCA, most recently as a Technical Specialist in Consumer Investments supervision, and the first Forum will be Tuesday 19 September.
- New FVT Good Practice Guide – Supporting bereaved clients
This is the latest in the Financial Vulnerability Taskforce (FVT) series of Good Practice Guides. The first guide looked at divorce and was very well received and we’ve now published this guide focusing on bereavement. It contains over 30 practical ideas on how to support clients before, at and after bereavement.
More details on these initiatives below. Also look out for the free Consumer Duty self-assessment tool from Altus Consulting, it’s designed to help firms benchmark their performance and demonstrate progress over time.
Please help the Alliance to keep growing by encouraging all colleagues to join, the more members the Alliance represents attract the larger the influence we can have collectively - and it's free to become a member!
Very best wishes,
Keith Richards, Chief Executive Officer, Consumer Duty Alliance.