Compelling and compliant: Producing suitability reports that engage clients and stand up to regulatory scrutiny

This Consumer Duty Alliance Practitioner Forum webinar will bring together regulatory, behavioural science, technology and practitioner perspectives to explore how firms can produce suitability reports that are clear, engaging and compliant.

In this session, we cover:

The purpose of suitability reports and the key regulatory requirements governing their content, including the implications of the latest FCA suitability consultation (CP26/10)
Practical lessons from behavioural science and how to apply them to the suitability report process
How technology and artificial intelligence can support advisers, together with its limitations and oversight risks
A practitioner view of balancing regulation, client needs, operational efficiency, technology and professional indemnity considerations

Resources from the webinar

Compelling and compliant: Producing suitability reports that engage clients and stand up to regulatory scrutiny - webinar slides

SPEAKER PROFILES

MICHAEL LAWRENCE

Consulting Lead, Ocorian and Chair of Consumer Duty Practitioner Forum

Michael worked at the Financial Conduct Authority (FCA) for 16 years, most recently as a Technical Specialist in Consumer Investments supervision.

He joined Ocorian’s Wealth team in February 2023 to advise clients on the regulatory frameworks governing advised and non-advised pension/ investment models, product governance, as well as complaints and redress.

His vast knowledge and extensive background make him the ideal choice to lead this Forum.
Jane Hodges

Managing Director of Money Honey, Chartered Financial Planner

Jane Hodges is a Chartered Financial Planner who runs her own financial planning practice, Money Honey. She is known for using technology to deliver remote, paper-free and streamlined financial planning services through cloud-based technology. She also serves as Chair of the Cross-Border Alliance, which aims to help the profession better support UK expatriates and engage with regulators and governments on cross-border financial planning issues.
Tim Hogg

Director at Fairer Finance

Tim Hogg is a behavioural economist with over 12 years experience of advising on the design and implementation of regulation. He focusses on quantifying consumer outcomes and providing the consumer perspective. He is an experienced trainer on behavioural science, and designs behavioural experiments and surveys.
Chris Jones

Director at Dynamic Planner

Chris is the Director at Dynamic Planner who ensures that Financial Services expertise is effectively transmitted through the Dynamic Planner application, so that it is usable and understandable by advisers and their end clients.

Previously, Chris built products, propositions and processes and ran advice teams for Intrinsic, Bluefin, was a member of the product and technical team at Bradford & Bingley and has 35 years’ industry experience as both a Chartered and Certified Financial Planner.