These seven standards could help set you apart

See how the Financial Vulnerability Taskforce fits into the Consumer Duty Alliance

MODEL OFFICE TOOL

NEW FREE BENEFIT FOR ALLIANCE MEMBERS

Whether you are preparing your annual report ahead of the 31 July deadline, or simply want to benchmark, this tool could prove invaluable in helping to evidence progress.

We've teamed up with award-winning AI RegTech platform Model Office to launch a new Consumer Duty focused diagnostic tool to help members benchmark their activity against all of the FCA’s Duty requirements.

The tool is free to Alliance members, easy to use and offers a variety of benefits:
* Diagnostic question sets enabling firms to benchmark activity.
* Aggregated dashboards.
* Automated gap analysis and audit reports.
* Links to relevant regulatory and Alliance resources.

Get your free diagnostic tool>

FCA: One year on

Consumer Duty: One Year On Event - highlights

The FCA marked the first anniversary of Consumer Duty’s implementation with a conference at their London HQ, attended by the CDA, and live-streamed at the same time.

We've pulled together the webinar's main points including the regulator's perspective, observations and findings, and practical insights for firms in this highlights document.

Download your copy>

MONEY ALIVE BOXSETS

New Alliance benefit helps you evidence consumer understanding

Evidencing consumer understanding of financial concepts is a key requirement of Consumer Duty.

This new video boxset enables Alliance members to send clients interactive educational video experiences on the universally important topics of investment risk and scams, then evidence their engagement and understanding.

Award-winning video technology company, and Alliance Affiliate Member, Money Alive is offering all Alliance members a free version of their popular Office product. It includes a new Investment Risk boxset and the popular Protect Yourself From Scams boxset.

EVOLUTION OF FINANCIAL PLANNING

NEW! - LIVE EVENT FOR SMALLER FIRMS

The Consumer Duty Alliance is delighted to announce its first in-person event on Friday 11 October 2024 at the prestigious National Motorcycle Museum, near Birmingham.

Consumer Duty and the Evolution of Financial Planning will focus on the evolving and growing importance of professional advice in an ever-changing landscape and what it means for smaller advice firms.

It’s a free to attend event for firms of up to around 20 people featuring keynote presentations from the FCA and practitioners plus panel debates and interactive sessions.

There are limited spaces for this first of its kind event and registration starts at 08:30.

VIEW AGENDA AND BOOK YOUR SPACE>

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SEE WHAT'S NEW

Visit Guides and Support for the latest support material.
We're regularly adding to this bank of Consumer Duty and Financial Vulnerability resources produced either by ourselves, the FCA or relevant third parties.

Recent additions include a Good Practice Guide on supporting bereaved clients, and guides to establishing target markets and a framework for fair value.

FIND OUT MORE >

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Working together to provide a safe pair of hands

The Consumer Duty Alliance is an independent, ‘not-for-profit’ professional body supporting the personal finance sector to adopt and implement good Consumer Duty outcomes.

It incorporates the Financial Vulnerability Taskforce and the adoption of a consumer facing Financial Vulnerability Charter.

Individuals and firms can join the Alliance for free by adopting a voluntary code of professional standards.

FIND OUT MORE >

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A ‘go to’ source of Consumer Duty support and ideas

The Consumer Duty Alliance works with practitioners and subject matter experts to create good practice guidance, references and third party links to support the profession in achieving their Consumer Duty requirements.

FIND OUT MORE >

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Consumer guide to the Code of Professional Standards

All Alliance individual Members and Associate firms commit to following an independent Code of Professional Standards; a new benchmark of good practice.

They'll receive a digital badge and a guide for consumers explaining to expect from professionals displaying the badge.

Promoting this guide can create opportunities for members to introduce their own services, helping to reinforce public confidence and trust in members and the wider profession.

FIND OUT MORE >

MONEY ALIVE BOXSETS

NEW ALLIANCE BENEFIT HELPS YOU EVIDENCE CONSUMER UNDERSTANDING

Evidencing consumer understanding of financial concepts is a key requirement of Consumer Duty.

FCA: One year on

Consumer Duty: One Year On Event - highlights

The FCA marked the first anniversary of Consumer Duty’s implementation with a conference at their London HQ, attended by the CDA, and live-streamed at the same time.

We've pulled together the webinar's main points including the regulator's perspective, observations and findings, and practical insights for firms in this highlights document.

Download your copy>

MODEL OFFICE TOOL

NEW FREE BENEFIT FOR ALLIANCE MEMBERS

Whether you are preparing your annual report ahead of the 31 July deadline, or simply want to benchmark, this tool could prove invaluable in helping to evidence progress.

GET YOUR FREE DIAGNOSTIC TOOL>

EVOLUTION OF FINANCIAL PLANNING

NEW! - LIVE EVENT FOR SMALLER FIRMS

The Consumer Duty Alliance is delighted to announce its first in-person event on Friday 11 October 2024 at the prestigious National Motorcycle Museum, near Birmingham.

It’s a free to attend event for firms of up to around 20 people featuring keynote presentations from the FCA and practitioners plus panel debates and interactive sessions.

There are limited spaces for this first of its kind event and registration starts at 08:30.

VIEW AGENDA AND BOOK YOUR SPACE >

Information slide

SEE WHAT'S NEW

Visit Guides and Support for the latest support material.

We're regularly adding to this bank of Consumer Duty and Financial Vulnerability resources produced either by ourselves, the FCA or relevant third parties.

Recent additions include a Good Practice Guide on supporting bereaved clients, and guides to establishing target markets and a framework for fair value.

FIND OUT MORE >

Pound slide

Working together to provide a safe pair of hands

The Consumer Duty Alliance is an independent, ‘not-for-profit’ professional body supporting the personal finance sector to adopt and implement good Consumer Duty outcomes.

It incorporates the Financial Vulnerability Taskforce and the adoption of a consumer facing Financial Vulnerability Charter.

Individuals and firms can join the Alliance for free by adopting a voluntary code of professional standards.

FIND OUT MORE >

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A ‘go to’ source of Consumer Duty support and ideas

FIND OUT MORE >

People slide

Consumer guide to the Code of Professional Standards

All Alliance individual Members and Associate firms commit to following an independent Code of Professional Standards; a new benchmark of good practice.

They'll receive a digital badge and a guide for consumers explaining to expect from professionals displaying the badge.

Promoting this guide can create opportunities for members to introduce their own services, helping to reinforce public confidence and trust in members and the wider profession.

FIND OUT MORE >

Welcome to the Consumer Duty Alliance

The Consumer Duty Alliance, launched 9 March 2023, is an independent, ‘not-for-profit’ professional body. It aims to support the retail finance sector in the adoption and implementation of the FCA’s Consumer Duty requirements through the alliance of like-minded individuals and firms.

Individuals and firms can join the Alliance for free then use a unique digital badge and Consumer Guide to promote their commitment to delivering better client outcomes.

Find out more about the Alliance, its aims and how it works.

Consumer Duty
Champions' Forum

Every firm needs a Consumer Duty Champion and this new forum, independently chaired, aims to support the sharing of ‘good practice’ more widely.

Find out more >

Adopt the Financial Vulnerability Charter

Commit to supporting these nine vulnerability statements and get a digital badge for your communications.

Go to the Charter >

What’s your experience of Consumer Duty?

Got some challenges that you’d like help with? Got some successes you’re proud of? Let us know and help us share best practice.

Get in touch >

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Welcome to the Consumer Duty Alliance

Consumer Duty Champions' Forum

Adopt the Financial Vulnerability Charter

What’s your experience of Consumer Duty?

Consumer Duty
Champions' Forum