These seven standards could help set you apart

See how the Financial Vulnerability Taskforce fits into the Consumer Duty Alliance

CONSUMER DUTY CHAMPIONS’ FORUM

How to effectively monitor and evidence consumer outcomes

This new webinar aims to help firms understand the practical steps they can take to develop a proportionate framework that monitors client outcomes effectively.

Join Forum chair, Michael Lawrence, and a panel of industry experts from across key sectors for this insightful discussion with a focus on practical actions including:

* Monitoring and MI fundamentals
* Lessons from recent FCA supervision findings
* Panel discussion
* Q&A session

Book your space >

MODEL OFFICE TOOL

FREE BENEFIT FOR ALLIANCE MEMBERS BENCHMARKS YOUR DUTY ACTIVITY

Whether you are preparing your annual report or simply want to benchmark, this tool could prove invaluable in helping to evidence progress.

We've teamed up with award-winning AI RegTech platform Model Office to launch a new Consumer Duty focused benchmarking tool to help members asses their activity against all of the FCA’s Duty requirements.

The tool is free to Alliance members, easy to use and offers a variety of benefits:
* Diagnostic question sets enabling firms to benchmark activity.
* Aggregated dashboards.
* Automated gap analysis and audit reports.
* Links to relevant regulatory and Alliance resources.

Get your free regulatory benchmarking tool>

MONEY ALIVE BOXSETS

New Alliance benefit helps you evidence consumer understanding

Evidencing consumer understanding of financial concepts is a key requirement of Consumer Duty.

This new video boxset enables Alliance members to send clients interactive educational video experiences on the universally important topics of investment risk and scams, then evidence their engagement and understanding.

Award-winning video technology company, and Alliance Affiliate Member, Money Alive is offering all Alliance members a free version of their popular Office product. It includes a new Investment Risk boxset and the popular Protect Yourself From Scams boxset.

CD DIAGNOSTIC TOOL

NEW FREE BENEFIT FOR ALLIANCE MEMBERS

This new tool helps firms of all sizes assess, quantify and easily report on their client-centric readiness and compliance status, and identify sustainable business growth opportunities.

Developed by the Consumer Duty Diagnostic, in partnership with the Alliance, it’s free to use, takes just 10 minutes to complete and enables firms to assess themselves against the Duty’s four outcomes and key factors such as culture and client advocacy.

Upon completion users immediately receive a personalised report recommending appropriate actions to meet Consumer Duty requirements and explore new commercial growth opportunities.

Get your free diagnostic tool>

Good Practice Guide - Bereavement

Good Practice Guide: supporting bereaved clients

The FCA's multi-firm review of bereavement claim processes focused on life insurers but advice firms also have a key role to play in providing protection and supporting clients.

The Financial Vulnerability Taskforce, with input from sector experts and L&G, has published a good practice guide for firms supporting bereaved clients and their families.

It includes over 30 practical support ideas to help clients and links to almost 100 organisations offering specialist services.

Tony Miles, renowned Later Life financial advice expert, introduces this guide which aims to help firms consider their ability and obligation to prepare their clients before a death, as well as support them appropriately afterwards.
Thanks To Howden Group for producing this video.

DOWNLOAD THE GUIDE >

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SEE WHAT'S NEW

Visit Guides and Support for the latest support material.
We're regularly adding to this bank of Consumer Duty and Financial Vulnerability resources produced either by ourselves, the FCA or relevant third parties.

Recent additions include a Good Practice Guide on supporting bereaved clients, and guides to establishing target markets and a framework for fair value.

FIND OUT MORE >

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Working together to provide a safe pair of hands

The Consumer Duty Alliance is an independent, ‘not-for-profit’ professional body supporting the personal finance sector to adopt and implement good Consumer Duty outcomes.

It incorporates the Financial Vulnerability Taskforce and the adoption of a consumer facing Financial Vulnerability Charter.

Individuals and firms can join the Alliance for free by adopting a voluntary code of professional standards.

FIND OUT MORE >

Ideas slide

A ‘go to’ source of Consumer Duty support and ideas

The Consumer Duty Alliance works with practitioners and subject matter experts to create good practice guidance, references and third party links to support the profession in achieving their Consumer Duty requirements.

FIND OUT MORE >

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Consumer guide to the Code of Professional Standards

All Alliance individual Members and Associate firms commit to following an independent Code of Professional Standards; a new benchmark of good practice.

They'll receive a digital badge and a guide for consumers explaining to expect from professionals displaying the badge.

Promoting this guide can create opportunities for members to introduce their own services, helping to reinforce public confidence and trust in members and the wider profession.

FIND OUT MORE >

CONSUMER DUTY CHAMPIONS’ FORUM

How to effectively monitor and evidence consumer outcomes

This new webinar aims to help firms understand the practical steps they can take to develop a proportionate framework that monitors client outcomes effectively.

Join Forum chair, Michael Lawrence, and a panel of industry experts from across key sectors for this insightful discussion with a focus on practical actions including:

* Monitoring and MI fundamentals
* Lessons from recent FCA supervision findings
* Panel discussion
* Q&A session

Book your space >

MONEY ALIVE BOXSETS

NEW ALLIANCE BENEFIT HELPS YOU EVIDENCE CONSUMER UNDERSTANDING

Evidencing consumer understanding of financial concepts is a key requirement of Consumer Duty.

MODEL OFFICE TOOL

FREE BENEFIT FOR ALLIANCE MEMBERS BENCHMARKS YOUR DUTY ACTIVITY

Whether you are preparing your annual report or simply want to benchmark, this tool could prove invaluable in helping to evidence progress.

GET YOUR FREE REGULATORY BENCHMARKING TOOL>

CD DIAGNOSTIC TOOL

FREE BENEFIT FOR ALLIANCE MEMBERS BENCHMARKS YOUR DUTY ACTIVITY

This new tool helps firms of all sizes assess, quantify and easily report on their client-centric readiness and compliance status, and identify sustainable business growth opportunities.

Upon completion users immediately receive a personalised report recommending appropriate actions to meet Consumer Duty requirements and explore new commercial growth opportunities.

GET YOUR FREE DIAGNOSTIC TOOL>

Introducing a new Good Practice Guide

a new Good Practice Guide

The FCA's multi-firm review of bereavement claim processes focused on life insurers but advice firms also have a key role to play in providing protection and supporting clients.

The Financial Vulnerability Taskforce, with input from sector experts and L&G, has published a good practice guide for firms supporting bereaved clients and their families.

It includes over 30 practical support ideas to help clients and links to almost 100 organisations offering specialist services.

Thanks To Howden Group for producing this video.

DOWNLOAD THE GUIDE >

Information slide

SEE WHAT'S NEW

Visit Guides and Support for the latest support material.

We're regularly adding to this bank of Consumer Duty and Financial Vulnerability resources produced either by ourselves, the FCA or relevant third parties.

Recent additions include a Good Practice Guide on supporting bereaved clients, and guides to establishing target markets and a framework for fair value.

FIND OUT MORE >

Pound slide

Working together to provide a safe pair of hands

The Consumer Duty Alliance is an independent, ‘not-for-profit’ professional body supporting the personal finance sector to adopt and implement good Consumer Duty outcomes.

It incorporates the Financial Vulnerability Taskforce and the adoption of a consumer facing Financial Vulnerability Charter.

Individuals and firms can join the Alliance for free by adopting a voluntary code of professional standards.

FIND OUT MORE >

Lightbulb slide

A ‘go to’ source of Consumer Duty support and ideas

FIND OUT MORE >

People slide

Consumer guide to the Code of Professional Standards

All Alliance individual Members and Associate firms commit to following an independent Code of Professional Standards; a new benchmark of good practice.

They'll receive a digital badge and a guide for consumers explaining to expect from professionals displaying the badge.

Promoting this guide can create opportunities for members to introduce their own services, helping to reinforce public confidence and trust in members and the wider profession.

FIND OUT MORE >

Welcome to the Consumer Duty Alliance

The Consumer Duty Alliance, launched 9 March 2023, is an independent, ‘not-for-profit’ professional body. It aims to support the retail finance sector in the adoption and implementation of the FCA’s Consumer Duty requirements through the alliance of like-minded individuals and firms.

Individuals and firms can join the Alliance for free then use a unique digital badge and Consumer Guide to promote their commitment to delivering better client outcomes.

Find out more about the Alliance, its aims and how it works.

Consumer Duty
Champions' Forum

Every firm needs a Consumer Duty Champion and this new forum, independently chaired, aims to support the sharing of ‘good practice’ more widely.

Find out more >

Adopt the Financial Vulnerability Charter

Commit to supporting these nine vulnerability statements and get a digital badge for your communications.

Go to the Charter >

What’s your experience of Consumer Duty?

Got some challenges that you’d like help with? Got some successes you’re proud of? Let us know and help us share best practice.

Get in touch >

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Welcome to the Consumer Duty Alliance

Consumer Duty Champions' Forum

Adopt the Financial Vulnerability Charter

What’s your experience of Consumer Duty?

Consumer Duty
Champions' Forum