Ongoing Advice Service
Contracted advice or related services provided after the initial recommendation.

Ongoing Service Remediation
Action to identify and compensate clients who paid for services that were not properly delivered.

Ongoing Suitability Review
A periodic assessment of whether previous advice remains suitable.

Operating Model Convergence
Alignment of structures, roles and processes.

Operational Resilience
The ability to prevent, adapt to, respond to and recover from operational disruption.

Orphan Client
A client without an assigned servicing adviser or effective ongoing service arrangement.

Own Funds
Regulatory capital resources eligible under the applicable prudential rules.

Owner Normalisation
Adjustments for owner remuneration, benefits or expenses that would change under new ownership.