Consumer Duty Alliance Webinars
Listed below are links to the Alliance's upcoming and recorded webinars, they cover Consumer Duty practicalities, technology aspects and protection considerations.
If you have any questions about the webinars or suggestions for future topics, please
If you’re an Affiliate Member arranging an event and would like us to promote it here, and/or discuss involving the Alliance, just
How to ensure your communications meet the consumer understanding requirements
26 February 2025
Many FCA updates reinforce the need for clear and effective consumer communications. This webinar was packed with useful ideas to help firms ensure their communications achieve this. It attracted over 600 registrations and generated a lively, informative and engaging conversation with a variety of practical tips and useful resources.
How to Effectively Monitor and Evidence Consumer Outcomes
11 December 2024
Over 500 people registered for this Consumer Duty Alliance Champions’ Forum where members of the Association of Professional Compliance Consultants discussed the practical steps firms can take to ensure they have the right framework in place to monitor outcomes effectively.
Consumer Duty Champions' Forum
- Consumer Duty reality: The impact on mortgages and protection (March 2024)
- Consumer Duty reality: how are adviser business models changing? (December 2023)
- Cutting through the Consumer Duty noise: what really matters? (September 2023)
Technology Forum
- Artificial intelligence in financial advice - A Beginner's Guide - audio (November 2024)
- Preparing for 2025: How technology can support your Consumer Duty obligations - audio (October 2024)
- The role of cashflow planning in supporting Consumer Duty obligations - audio (June 2024)
- Consumer Duty and using technology to demonstrate ongoing advice - audio (April 2024)
- Good practice and due diligence when adopting artificial intelligence - audio (February 2024)
- Intergenerational wealth transfers, foreseeable harms and effective continuity plans - audio (December 2023)
- Maximising client security and creating new opportunities - audio (November 2023)
Vulnerability Matters podcasts
A series of podcasts from Money Advice Trust