Consumer Duty Alliance Webinars

Listed below are links to the Alliance's upcoming and recorded webinars, they cover Consumer Duty practicalities, technology aspects and protection considerations.

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How to ensure your communications meet the consumer understanding requirements

26 February 2025

Many FCA updates reinforce the need for clear and effective consumer communications. This webinar was packed with useful ideas to help firms ensure their communications achieve this. It attracted over 600 registrations and generated a lively, informative and engaging conversation with a variety of practical tips and useful resources.

Learn more and watch the recording

How to Effectively Monitor and Evidence Consumer Outcomes

11 December 2024

Over 500 people registered for this Consumer Duty Alliance Champions’ Forum where members of the Association of Professional Compliance Consultants discussed the practical steps firms can take to ensure they have the right framework in place to monitor outcomes effectively.

Learn more and watch the recording